Danhostel Copenhagen City anmeldelser

We had mixed experience with your staff. The day of our arrival, the employee who did the check-in was not friendly and helpfull at all. As I asked for parking, he only proposed me the paying alternative; I had to insist on the possibility of free parking (which I had read about on the internet) to be offered that option. In the middle of the check-in procedure, he startet to answer a phone call and to talk with a colleque without any "sorrry" or "just a moment". Though, I was left alone to fill in the form for the parking. After he had finished the call, he didn't ask me if I got along well with the form or if i need help. When I tried to say to him that I am not quite sure if I managed to fill in the form the right way, he interrupted me unpolitely and asked just if I got an sms. I checked my phone and confirmed that I got one and he ended the conversation and went on with other business. An other employee on the same day, whom we asked about the possibilities for doing our laundry was, on the contrary, very helpful and friendly. The same is true about all the other staff we met during our stay.

The downtown location is perfect. However, the rooms are pretty worn down and could really use a renovation. There are also no hooks for hanging up clothes. The playroom is very small and lacks windows; the toys could do with being replaced, too. Breakfast is okay, but the coffee is a disgrace—it’s instant coffee, and you have to pay extra for filter coffee. That doesn't exactly put you in a good mood. Furthermore, the breakfast room gets extremely crowded if you go after 8 a.m. Given the room rates, the experience is rather disappointing.

The window in Room 1003 needs cleaning from the outside. We used a bag provided to carry bed linen as a bath mat. An additional small towel would keep the bathroom floor dry.

The kitchen facilities are too small. The 8:30 breakfast shift was far overcrowded.

Breakfast could have lasted longer