Personal Service Counts At Danhostel Kolding

25. Oct. 2013
Kåre Welinder

Large, bright rooms, an atypical common family kitchen and a burning desire for personal contact with our guests are important ingredients at the Danhostel oasis in the centre of Kolding.

At Danhostel Kolding we have built a new reception desk. It is an open area and there is greater opportunity for better communication and contact with the guests.

The new reception desk is a positive sign of what the hostel represents in the welcoming building, which for 75 years has been an oasis for all types of travellers to the centre of Kolding.

“It’s important for us to be with our guests.  We provide personal service and we feel that gives us a better rating on our hostel’s booking site," says Sally Sperling, who along with her husband Erik, are hosts at Danhostel Kolding.

They use the ratings constructively to improve the conditions of the 28 rooms, surroundings and hosting, and by way of guests’ comments, they discover details they never thought of. For example, using dark coloured drapes in some of the rooms to screen the lights coming from the parking lot at Billy’s’ restaurant (next door) in the evening hours.

Located Centrally

Sally Sperling is aware of the importance of maintaining contact with families, groups and the various school camps that use Danhostel Kolding. She forms close relationships with her guests, learns more about their needs and wishes for accommodation, and as a result, easily guides them to the right attractions in Kolding.

“All summer we have families whose main aim is to go to Legoland, and year round we have guests from all our neighbouring countries who use us as a stopover because we are centrally located with highways going north and south,” says Sally Sperling. She also mentions Trapholt, Koldinghus (Kolding House) and the old tuberculosis centre (now a nursing museum), as exciting attractions in Kolding.

“Our guests think our hostel is delightful and cosy because it is so quiet here.  We are a little oasis in the centre of the city.  People are always pleasantly surprised when they find out how close we are to Kolding Shopping Centre and that it takes only 10 minutes to walk to Kolding’s city centre via a little path behind our garden,” says Sally Sperling.

Guests Save Money

Danhostel Kolding offers large, bright rooms with sweeping views over Slotsøen (Castle Lake) and  Kolding House Castle ruins, heated floors, rooms for guests with dogs, and large sleeping rooms with space for groups of eight people, so friends on a trip can stay in the same room. These make Danhostel Kolding an atypical hostel.

At the same time there are 6 rooms with shared bathrooms which are reasonably priced and popular, and Sally Sperling says people like to save money if they can. That also goes for using the kitchen instead of going out to eat, so the hosts have made an extra effort to design a special dining room for the guests.

“Our guest kitchen sets us apart from other places of accommodation. Here we are more personable, and the kitchen is combined with a cosy TV room.  In this way, families can be here. The parents can cook, while the children watch TV in the living room, play or relax on the soft furniture,” says Sally Sperling.  She explains that instead of cooking their own meals, the guests can take advantage of the special breakfast buffet which includes freshly bread baked every morning.

“We live at the hostel and come down every morning and eat breakfast with our guests.  We believe that it is a great way to show the hostel’s personal style, and that we want to be with our guests.  Many come and chat or ask questions and based on that, we feel that the desire for good contact with the guests is reciprocated,” says Sally Sperling.

Book your stay at DanHostel Kolding

Look inside Danhostel Kolding here:

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